At Tybalt Journey, we are committed to delivering your travel products safely and promptly. Please review our shipping policy below for complete details.
1. Shipping Coverage
- We currently ship to major cities and regions within the country.
- At this time, we do not offer international shipping.
2. Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
- Standard delivery takes 3–7 business days depending on your location.
- Remote or out-of-service areas may experience longer delivery times.
- Delays due to weather, courier issues, or holidays may affect delivery.
4. Shipping Charges
- We offer free standard shipping on all orders, unless otherwise specified during promotions or for specific locations.
- If any shipping fee applies, it will be clearly displayed at checkout.
5. Cash on Delivery (COD)
- All orders are delivered with a Cash on Delivery option only.
- Please ensure someone is available at the provided address to receive and pay for the package.
6. Order Tracking
- Once your order has been dispatched, we will send you a shipping confirmation via SMS or email with tracking details (if applicable).
7. Undeliverable Packages
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to confirm further steps.
- Additional shipping fees may apply for redelivery.
8. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the package.
9. Contact Us
If you have any questions or concerns regarding shipping, please reach out to us at:
Email: [email protected]